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Refund & Return Policy – EXOMINN
At EXOMINN, we are committed to supplying high-quality mining spare parts and ensuring customer satisfaction. Please read our refund and return policy carefully before placing an order.
✅ Eligibility for Returns
Returns are accepted only under the following conditions:
- The product received is damaged, defective, or incorrect
- The issue is reported within 7 days of delivery
- The item is unused, uninstalled, and in original packaging
- Proof of purchase (invoice or order confirmation) is provided
❌ Non-Returnable Items
The following items are not eligible for return or refund:
- Electrical parts once installed
- Customized or special-order spare parts
- Used, installed, or altered products
- Items damaged due to improper handling or misuse
🔁 Return Process
Contact our support team with order details and photos (if applicable)
Our team will review and approve the return request
Approved items must be shipped back in original condition
Return shipping costs are the responsibility of the customer unless the error was ours
💰 Refund Policy
Refunds are processed after inspection of returned items
Approved refunds will be issued to the original payment method
Processing time: 7–14 business days
Shipping, customs duties, and handling charges are non-refundable
🔄 Exchange Policy
Exchanges are subject to product availability
If the requested item is unavailable, a refund may be issued instead
🌍 International Orders
For international shipments:
EXOMINN is not liable for delays caused by customs authorities
Customers are responsible for customs clearance and duties
📩 Contact Us
For return or refund requests, please contact us through our website or official communication channels. Our team will assist you promptly.
⚠️ Policy Updates
EXOMINN reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.